Delivery, returns & privacy

Delivery

We deliver from whichever branch is closest to you. The charge depends on distance and is shown before you place your order: nearby addresses pay little or nothing, farther areas pay a little more. Addresses far outside our area get a custom quote on WhatsApp.

Minimum order: home delivery is available on orders of Rs 1,000 or more (before the delivery charge). Smaller purchases are welcome at either branch.

Payment

Orders are paid in full before delivery, by JazzCash, Easypaisa or bank transfer. As soon as we confirm your payment, your order is packed and sent, with nothing to pay at the door. If we cancel an order or can't supply it, your payment is refunded in full to the same account within 3 working days.

Discounts & offers

Current offers are listed on the offers page. The best eligible offer is applied automatically at checkout; offers and coupon codes don't combine. Offers can change or end at any time, and the price shown at checkout is final.

Prescription medicines

Prescription medicines are supplied only after our pharmacist checks a valid prescription. Controlled medicines are sold at the counter only, as required by Drug Regulatory Authority of Pakistan (DRAP) rules. Elva, our AI assistant, gives general information only and is not a substitute for a doctor or pharmacist.

Returns

Unopened, undamaged items in original packaging can be returned within 3 days with the order code, except refrigerated items (such as insulin), opened baby milk, and personal care items for hygiene reasons. Wrong, damaged or expired items are always replaced or refunded. Tell us on the complaints page or WhatsApp.

Privacy

We use your name, phone number, address and prescription only to fulfil your orders and to serve you faster next time (for example, remembering your address or regular medicines). We never sell your data. You can ask us to delete your information at any time on WhatsApp.